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General Return/ExchangePolicy of any Peck Publications:
After you have contacted us via email for permission and Authorized Return Verification Number you may return new, unopened Christian marriage relationship books or publications within 30 days of delivery for a purchase price only refund. We do not pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).

All items in this catagory, whether or not they have been opened after we have shipped them to you and before they are returned to us, returned more than 30 days after delivery, or have no Authorized Return Verification Number, must be returned to us before you will be issued a replacement copy of the item(s) in dispute. We do not issue any refunds on any of our written and self-published items.



Non Peck Publication Products-Specific Return Policies:
We regret that due to the nature of such items as records, toys, jewelry, or nick nacks we have had to impose special return policies. After you have contacted us via email for permission and Authorized Return Verification Number you may return these within 30 days of delivery for a purchase price only refund. You must repack them in the same package and with all packing matter and materials as were included when you received the package. You must pay for insuring and return shipping of the item. We do not pay the return shipping costs. If the return is a result of our error (you received an incorrect or or a 'not as specified' item, etc.) we will honor your claim only after inspection and verififcation.

Those items in this catagory that are returned more than 30 days after delivery, or have no Authorized Return Verification Number will receive a partial refund.



Refunds
You should expect to receive your refund within eight weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 15 business days), the time it takes us to inspect and process your return once we receive it (5 to 10 business days), and the time it takes your financial institution to process the refund request through your original choosen method of payment (5 to 15 business days). We'll notify you via e-mail of your refund after we've received, processed, and addressed the returned item.



Shipping
We only ship to the continental USA. We use the USPS and ship priority. We include charges to cover the shipping materials and man power to package the items by adding $1 and roundup to the next whole dollar, making your final cost an even amount.



Delivery Time
When you place an order, we will estimate shipping and delivery dates for you based on the seaon, weather and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.

Last Updated: 29 Mar 2008 03:00:26 PDT home  |  about  |  terms  |  contact
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